Return & Exchange Policy

At 404 Wear, every garment is produced specifically for each customer after an order has been placed and the order details have been confirmed. As each item is made to order, we encourage all customers to carefully review our size chart before purchasing.

1. Made-to-Order Products

All 404 Wear products are manufactured according to the size, colour, and specifications selected by the customer at the time of purchase.

To help ensure the correct fit, we provide:

* A detailed size chart on every product page.
* Multiple reminders throughout the checkout process encouraging customers to check their measurements before placing an order.
* For selected orders, our team may also contact the customer to reconfirm sizing and order details before production begins.

Once an order has been confirmed and production has commenced, it cannot be changed.

2. Returns & Exchanges

We will only accept a return or exchange if:

* You receive an incorrect item.
* Your item arrives damaged or has a manufacturing defect.
* You notify us within 7 days of receiving your order.

We do not accept returns or exchanges for:

* Incorrect size selected by the customer.
* Change of mind.
* Incorrect colour, design, or product variant selected during ordering.
* Orders where the customer has confirmed the size and production has already commenced.
* Normal variations in colour due to screen or monitor settings.

3. Conditions

To be eligible for an approved return or exchange:

* The item must be unworn, unwashed, and unused.
* All original tags and packaging must be attached.
* Proof of purchase (order number or receipt) must be provided.
* The item must be returned in its original condition.

Items that do not meet these conditions may not be accepted.

4. How to Request a Return

If you believe your order qualifies for a return or exchange, please contact us within 7 days of delivery.

Email: hello@404wear.co

WhatsApp: +94 77 66 33 137

Please include:

* Your order number.
* A description of the issue.
* Clear photos showing the defect or incorrect item.

Our team will review your request and advise you of the next steps.

 5. Refunds

If your return is approved following inspection:

* A replacement item will be sent, or
* A refund will be issued using the original payment method.

Refunds or replacements are only provided where the product is confirmed to be defective, damaged, or supplied incorrectly by 404 Wear.

6. Shipping Costs

* If the error is ours (incorrect item, damaged item, or manufacturing defect), we will cover all reasonable shipping costs.
* If a return request is not covered under this policy, including incorrect size selection or change of mind, shipping costs are the responsibility of the customer. Please note that these requests are generally not eligible for return or exchange.

Need Assistance?

Phone / WhatsApp: +94 77 66 33 137

Email: hello@404wear.co

Thank you for choosing 404 Wear. We appreciate your support and are committed to producing high-quality garments made specifically for every customer.